Shipping policy



Shipping & Delivery Policy

At Karavi, we are committed to delivering your order safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.


1. Shipping Coverage

We currently ship across most serviceable pin codes within India through trusted courier partners.

Delivery availability is subject to courier network coverage.


2. Order Processing

  • Orders are typically processed within 1- 2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sale periods, festive seasons, or promotional campaigns, processing times may be extended.



3. Estimated Delivery Timelines

After dispatch, estimated delivery timelines are:

Location

Estimated Delivery Time

Metro Cities

2-5 Business Days

Tier 2 & Tier 3 Cities

4-7 Business Days

Remote Locations

5-10 Business Days


Delivery timelines are estimates and may vary due to operational factors beyond our control.


4. Shipping Charges

  • Free shipping may be offered on eligible orders as displayed on our website.
  • Any applicable shipping charges will be shown during checkout before payment is completed.
  • Promotional shipping offers may be modified or withdrawn at any time.



5. Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation via email and/or SMS.
  • Tracking details and courier information will be provided.
  • Customers can monitor shipment progress using the tracking link provided.



6. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning the shipment.

If delivery cannot be completed due to:

  • Incorrect address
  • Incomplete address
  • Customer unavailability
  • Refusal to accept delivery


The order may be returned to Karavi.



7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Karavi shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.


8. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Political disruptions
  • Courier network issues
  • High order volumes


Such delays are outside Karavi's direct control.


9. Damaged or Tampered Packages

If your package appears damaged or tampered with:

  • Please photograph the package immediately.
  • Contact our customer support team within 48 hours of delivery.
  • Include your order number and supporting photographs.


We will investigate the issue and assist you accordingly.


10. Lost Shipments

If tracking indicates delivery but the order has not been received, please contact us within 48 hours.

Karavi will coordinate with the courier partner to investigate and resolve the matter.


11. Contact Us

For shipping-related assistance:

Karavi Customer Support

Email: info@karaviindia.com
Phone: +91 8585989872
Website: www.karaviindia.com


Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST