Refund policy
Cancellation, Return & Refund Policy
At Karavi, we strive to ensure that every order meets your expectations. This Cancellation, Return & Refund Policy explains how cancellations, returns, exchanges and refunds are handled for purchases made through our website.
1. Order Cancellation
Before Dispatch
Orders may be cancelled before they are shipped from our warehouse.
To request a cancellation, please contact our customer support team with your order number.
If the cancellation is approved before dispatch, a full refund will be issued to the original payment method.
After Dispatch
Once an order has been dispatched, cancellation requests cannot be accepted. Customers may refer to the return eligibility section below where applicable.
2. Return Eligibility
We accept return requests within 3 days of delivery under the following circumstances:
- Product received is damaged during transit
- Incorrect product received
- Manufacturing defect identified upon delivery
To be eligible for a return:
- Product must be unused
- Original tags and packaging must be intact
- Return request must be submitted within 3 days of delivery
- Proof of issue (photos/video) may be required for verification
Return requests submitted after the eligible period may not be accepted.
3. Non-Returnable Items
Returns will not be accepted for:
- Products showing signs of use
- Products damaged due to misuse
- Customized or personalized products
- Gift cards or promotional items
- Clearance or final-sale products (unless defective)
4. Refund Process
Once the returned product is received and inspected, Karavi will notify you regarding approval or rejection of the refund request.
Approved refunds will be processed to the original payment method/store credit within 5-10 business days, depending on banking timelines.
5. Exchange Policy
If you receive a damaged, defective, or incorrect product, Karavi may offer:
- Product replacement (subject to stock availability), or
- Full refund
6. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Order number
- Photos of the product
- Photos of packaging
This helps us investigate the issue with our shipping partners.
7. Order Refusal or Failed Delivery
If an order is refused without valid reason or returned due to incorrect address information provided by the customer, shipping charges may be deducted from any eligible refund.
8. Contact Us
For cancellation, return, exchange, or refund requests:
Karavi Customer Support
Email: info@karaviindia.com
Phone: +91 8585989872
Website: www.karaviindia.com
We aim to respond within 1–2 business days.